Privacy Policy

As a company serving customers worldwide, we respect your privacy and are committed to safeguard your personal information to the best possible. Privacy and protection of personal information are of highest priority, and we have put in place policies and procedures to ensure that the personal information that you provide and we collect is properly protected according to the latest and strictest data protection laws and regulations in each country we serve.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from netbors.com (the “Site”). You will always be able to locate this Policy displayed on our website at www.netbors.com/privacy-policies.

I. Personal Information We collect

Personal information we collect usually falls into two broad categories – Device Information and Order information.

Device Information: When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some “cookies” (data files that placed on your device/computer and often include an anonymous unique identifier) that installed on your device. Additionally, as you browse our website, we collection about the individual web pages or products that you view, what websites or search engines referred you to our website, and information about how you interact with the website. All such automatically-collected information is called Device Information.

Order Information: When you make a purchase or attempt to make a purchase through our website, we collect some information from you related to this purchase, including your name, billing and mailing address, and your contact number such as email addresses and phone numbers. These are named Order Information. Payment information, such as credit or debit card numbers, expiration dates and security codes, is not collected by our website. Instead, your payment is processed through a third-party payment platform which executes an even higher security level to ensure protection of your payment information.

We do not collect any special or sensitive information about you such as details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic/biometric data, etc. Nor do we collect any information about criminal convictions and offenses.

Our services are generally not directed to children under 16. We do not knowingly collect any personal information from anyone under 16 without parental consent. If you become aware of such incidence, please contact us immediately at support@netbors.com, so we can take appropriate actions.

II. How Do We Use Your Personal Information

Device Information is usually used to help us screen for potential risks and fraud, as well as to improve and optimize our website’s performance. For example, we collect some user behavior information to generate analytics about how our customers browse and interact with our website, or to assess the effectiveness of our marketing campaigns.

We use the Order Information generally to fulfill any orders placed through our website, including processing your payment information, arranging for shipping, and providing you with the invoice and order confirmations. Additionally, Order Information helps us better communicate with you, screen the orders to prevent any potential risks or fraud, improve our product and service offerings, process any returns or exchanges. We may occasionally also use such information to keep you updated of our products / services or advertise our products / services if you allows us to do so and when it is in line with your communication preferences. You can always choose to opt out of such communications by changing your communication preference in My Account at https://www.netbors.com/my-account.

We do not share any of your personal information to any third party. Our website is hosted on the dedicated servers located in the US provided by Amazon Web Services (AWS), and all analytics are done by our in-house data analysis team. The only exception is the government requirement. We may share your personal information to comply with applicable laws and regulations, to respond to any lawful requests for information we receive or otherwise protect our rights.

III. How Do We Protect Your Personal Information

Based on the sensitivity of the information, we maintain necessary and reasonable administrative, technical, and physical safeguards and appropriate measures to protect personal information from loss, misuse or unauthorized access, disclosure, alternation, or destruction of the information you provide. However, we cannot 100% guarantee the security of your personal information, as no electronic data transmission or storage of information is completely secure. If an incident is reported effecting your information, we will investigate and comply with all required reporting obligations.

When you place an order through our website, we will maintain your Order Information for our records for as long as we need it for the purposes described in this privacy notice. You may request deletion of your personal information. To do so, please send an email with your request to support@netbors.com. Please note that in some situations we will be unable to comply with your request.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

IV. GDPR Compliance

We are fully compliant with the General Data Protection Regulation (GDPR). We collect personal information in the manner described in the “How We Use Your Personal Information” section above. However, use of your personal information will be limited:

to entering into or fulfilling contracts with you;
to the legitimate purposes described in the “How We Use Your Personal Information” that are not overridden by your rights; and
to comply with our legal obligations.

If you do not disclose your personal information, it may prevent our ability to enter into a contract with you.

We may present you with the opportunity to opt in to receive information or marketing offers from us. If, at any time thereafter, you wish to withdraw your consent to our sharing, please contact us via the contact information provided in the “Contact Us” section of this Privacy Policy.

You may have certain rights regarding your personal information, subject to local laws and regulations, including the following rights:

to access your personal information;
to correct or change the information;
to erase your personal information from our record;
to restrict our use of your personal information;
to object to our use of your personal information;
to withdraw your consent for us to use your personal information, if applicable;
to receive your personal information in a usable electronic format;

We encourage you to contact us to update or correct your information if it changes or if the personal information we hold about you is inaccurate. Please note that we will likely require additional information from you in order to verify your identity and respond to your requests. If you would like to discuss or exercise your applicable rights, subject to limitations established under local laws, please contact us via the contact information provided in the “Contact Us” section of this Privacy Policy. We will respond to you within a reasonable time and within the time limits established by applicable law.

Netbors is a United States based company. Your personal information will be kept within the territories of the United States, and will only be retained for as long as necessary to achieve the purposes for which it was collected.

V. Contact Us

If you have any questions or concerns about our Privacy Policies, please feel free to reach out to us by email at support@netbors.com, or by mail using the following company address:

Netbors: Attn: Privacy Manager; 5700 Golden Triangle Dr., #B08; Eden Prairie, MN 55344